Shipping policy

# Shipping Policy — FitFam by Polina

*Last updated: 11 Sep 2026*

We want your FitFam nut butters to arrive fresh and in perfect condition. Here's how shipping works.

## 1. Processing Time

- Orders are handmade in small batches and typically processed within **2 business days** of purchase, Monday to Friday, excluding bank holidays.
- During busy periods (e.g. holidays), processing may take slightly longer — we'll let you know if there's a delay.

## 2. Delivery Areas

- We currently ship to addresses within **the UK**.
- If your delivery address is outside our shipping area, your order may be cancelled and refunded — we'll contact you if this happens.

## 3. Delivery Times and Costs

| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard delivery (Evri) | 2 business days after dispatch | Calculated at checkout |

- Delivery times are estimates from the courier and start once your order has been dispatched, not from the order date.
- We currently ship with **Evri**.

## 4. Order Tracking

Once your order is dispatched, you'll receive a confirmation email with tracking information (where available), so you can follow your delivery.

## 5. Packaging

Because our nut butters are handmade and can be sensitive to heat, we package orders carefully to protect them in transit. If your order arrives damaged or leaking, please contact us within 48 hours with a photo — see our [Refund Policy] for details.

## 6. Missed or Failed Deliveries

- Please make sure your delivery address and contact details are correct at checkout — we can't be responsible for orders sent to an incorrect address you've provided.
- If a delivery attempt fails and the courier returns the parcel to us, we'll contact you to arrange redelivery. Additional postage costs may apply.

## 7. Delays

Occasionally, deliveries are delayed due to courier issues, weather, or high order volume, especially around holidays. We appreciate your patience and will help resolve any issue as quickly as possible.

## 8. Contact Us

If you have any questions about your delivery, get in touch:

- **Email:** polinafitkitchen@gmail.com
- **Phone:** 07588 687034
- **Address:** 169 Station Road, London, E4 6QT

Please include your order number in all correspondence.